Refund policy
No Refund Policy – Exchanges Only
At Don’t Pray for Us. Pray for the Alcohol, we are committed to delivering high-quality products and exceptional customer care. We truly value our customers, and your satisfaction is important to us. While we do not offer refunds, we are always willing to assist you with an exchange should your item not meet your expectations. Please review the guidelines below to ensure a smooth and supportive exchange experience.
Exchange Policy
Eligibility for Exchange
To be eligible for an exchange, the item must be in the same condition in which it was received; unused, unwashed, undamaged, and in its original packaging. Items that show signs of wear, damage, or alteration cannot be accepted for exchange.
Exchange Window
Customers have 14 days from the date of delivery to request an exchange. Unfortunately, we are unable to process exchange requests submitted after this period.
Exchange Process
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Contact Us
Please reach out to our customer service team via WhatsApp at +27 63 701 7210 or email at info@dontprayforus.com Include your order number, a brief description of the item, and the reason for your exchange request. -
Guidance & Instructions
Our team will provide clear instructions on how to return your item, along with any additional details needed to complete the process smoothly. -
Verification & Replacement
Once we receive your returned item and verify that it meets our exchange criteria, we will promptly process your exchange and send your replacement item.
Shipping Costs
Customers are responsible for the shipping costs associated with returning items for exchange.
Contact Us
Your experience matters to us. If you have any questions about our exchange policy or need further assistance, please do not hesitate to contact us:
📱 WhatsApp: +27 63 701 7210
📧 Email: info@dontprayforus.com
We appreciate your support and thank you for shopping with Don’t Pray for Us. Pray for the Alcohol.